Category Switching
10 Articles

Can I choose my start date for my switch?

Simply put, no you are not able to choose your start date. Your supply start date will be 21 days after you have signed up to us and your registration has been validated. We check your address against the National Database for gas and electric to confirm your metering information. If we can verify this we will create an account and send a welcome letter. If we are unable to verify your metering information, we will review this and be in touch within two working days. 


I'm concerned about exit fees from my existing supplier

If you have less than 49 days left of your current contract, you can switch to another supplier without incurring any penalty or fees. If you're out of this 49 day window, we recommend getting in touch with your current supplier to enquire about any charges attached to your contract.