Category Contact Us
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Contact Us

Due to COVID-19, our contact channels are severely restricted. We’re asking everyone to keep our lines free for those who need help most.


If you have an emergency inquiry or have vulnerable people in your household, you can call us on 0113 451 0700 or email We are available Monday to Friday 9-5, excluding bank holidays.

As we are working remotely with reduced staff, our email response time has increased. Please bear with us as we seek to prioritise emergency cases.

You can manage your account using our online portal:


We have an extensive list of all our most frequently asked questions on our support portal.


If you are a Business Customer, please email or call us on 0113 451 0700 and press 3.


Thank you for your understanding.