When should I submit a meter reading?
Ideally, you should submit meter readings every month, 5 days before your bill is due to ensure we can bill you accurately for your Energy usage.
Your bill will be due on the anniversary of your live date with us. For example if you went live on the 25th of the month, your bill will be produced on or around this date and we will require your meter reads in the 5 days before this date.
We'll send you a monthly bill, and along with that, we'll send you monthly statements. By submitting monthly readings, you will be billed only for the energy you use each month.