How will my payments and statements work?
You pay into your online account via a fixed monthly Direct Debit.
At the end of each billing cycle, we work out how much energy you have used using your meter reading (or an estimate reading if you haven't provided one). We charge you for the energy you have used, taking the money from your online account.
We will then send you a statement via email letting you know how much energy you have used, how much you have been charged and how much you have left in your online account. We then take another Direct Debit and the process repeats itself.