How will my payments and statements work?
You pay into your online account via monthly Direct Debit.
At the end of each billing cycle, we work out how much energy you have used (either using an estimate, or a meter read if you have provided it). We charge you for the energy you have used, taking the money from your online account.
We will then send you a statement via email, letting you know how much energy you have used, how much you have been charged, and then how much you have left in your online account. We then take another DD and the process repeats itself.
If you have any questions about this, please don't hesitate to get in touch.