Contact our Support Team:

0333 987 4600
Category Statements & Payments
8 Articles

Can my monthly payment amount change?

Generally, we want to make sure that your account is perfectly balanced by the time your contract ends. We don’t want you to be unexpectedly owing us any money, and we don't want to be holding your money if we don't need it.

When we initially set your Direct Debit amount, it's based on the information you provided when you signed up. As a result, it's subject to change as you start using energy. It can change both up and down.

To make sure that you’re always paying the right amount, we'll review your direct debit every 6 months. If we need to change the amount you pay each month, up or down, we will always give you 30 days notice.