Category Switching
10 Articles

How long will it take to switch?

A switch takes 21 days to complete.

 

We will take care of everything and keep you updated as things progress.

 

You will have a 14-day cooling off period once you sign up to us where you have the opportunity to cancel the switch. Please note, this starts when you sign up to switch to us, not when your supply goes live.

 

Your energy will be uninterrupted throughout the switching process.

 

It can take a little longer than this if your previous supplier objects to your switch. We’ll let you know if this happens and do our best to sort it out as soon as possible.

 

We are unable to alter your start date once the switch has started.