When will you need my meter readings?
We'll need meter readings from you a few days before the switch completes. Don’t worry about remembering to do this, we’ll remind you about it closer to the time.
When you are on supply, we will send you a monthly reminder to give us a meter reading, five days before your direct debit is due.
Regular meter readings will ensure that we charge you accurately for the energy your household uses. Irregular meter readings may mean we estimate your consumption.