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When will you need my meter readings?

We'll need you to submit your opening meter readings within a 5 day window – 3 days before your live date and up to 2 days after. Don’t worry, we'll send you a reminder when we need these.

 

From then on, we'll send you monthly reminders when it's time to submit your meter readings. These will be 5 days before your billing date (the anniversary of your live date). 

 

Regular meter readings submitted within your billing window will ensure that we charge you accurately for the energy your household uses. If we don't receive a meter reading within your billing window, we will have to use an estimate reading to generate your bill for that month.