When will you start my Direct Debits?
Your first direct debit will be taken on the day that we begin supplying your property. So, providing there are no delays, this should be 21 days after you initiate the switch. We take payments in advance of your consumption, just like how you'd pay to fill up your car when you pay at the pumps.
After we have taken this first payment, you can change your regular payment date to one that suits you. If you changed your payment date at sign up, we'll take a pro-rata payment on your live date to cover your energy usage between your live date and your chosen payment date. All payments thereafter will be taken on your chosen payment date.