When will I receive my final bill from my old supplier?
Your final bill from your old supplier may arrive up to eight weeks after you provide us with your opening meter readings.
Don’t forget, we take payment for your energy upfront. This is different to older suppliers, some of which charge you for your energy after you've used it. If this is the case, it may feel like you are paying for the same energy twice. Don't worry about this, it'll only be in the transitional period and then you should be back to normal.