When will I receive my final bill from my old supplier?
It can take up to 8 weeks for your previous supplier to produce your final bill. That's because the opening readings you provide us are sent for industry validation. Once validated, they are sent to your previous supplier to produce your final bill.
Don’t forget, we take payment for your energy upfront. This is different to older suppliers, some of which charge you for your energy after you've used it. If this is the case, it may feel like you are paying for the same energy twice. Don't worry - this is only during the transitional period and then you should be back to normal.