Category Switching
10 Articles

What happens if my account with my old supplier is in credit or debit?

Any credit on your old supplier account will be refunded to your bank account when you switch.

If you owe your old supplier money, you may need to clear this before you switch to us. Failure to clear debit with your previous supplier may lead to them objecting to the switch, and this can cause a delay in us taking over the supply to your property.