Category Emergencies
1 Articles

What should I do in an Emergency?

Please read these instructions carefully, and away from danger or hazards. Note that in some cases, calling Yorkshire Energy directly may not be the quickest or safest way to resolve an issue, so pay attention to the contact details shown.



Can you smell gas? Is your carbon monoxide alarm triggered?


  • Open doors and windows to ventilate the property
  • Do not turn on/off any electrical switches
  • Extinguish all naked flames, don’t smoke, strike matches or do anything that could cause ignition
  • If there are electrical security entry phones/locks, open doors manually
  • Turn off the meter at the control handle unless the meter is in the cellar
  • Exit the property as quickly as possible


Free Gas Emergency Services Emergency line:
0800 111 999 (24 hours)



In the event of a power cut, call 105. You will be put through to your local electricity network operator who will be able to help you.


Things you can do

  • Check your trip switch to make sure you don’t have a fault with your wiring or an appliance.
  • Check if your neighbours are affected – if they are it’s more than likely there is a problem with the local network and you will need to contact your network operator.
  • Switch off all electrical appliances that shouldn’t be left unattended, ready for when the power comes back on.
  • Leave a light on so you know when the power outage has been resolved.
  • Check to see if your neighbours are okay.
  • Wrap up warm.


In the event of an overhead powerline or pylon issue, call the National Grid Emergency Helpline:
0800 40 40 90 (24 hours)


Contact Us

If you need to contact Yorkshire Energy in the event of an emergency, please call us on 0113 451 0700 or email