When can I get my smart meter?
We’re not doing smart meters right now for a few reasons. As the technology is so new, we don’t want to implement it until we know that it is going to benefit our customers and our company. You’ve probably seen reports in the news about how the first wave of smart meters (SMETS1) has caused problems for customers and the industry in general.
We want to make sure that when the time is right for smart meters – they integrate into your home easily and don't cause any interruption to your everyday life.
We hope to be rolling out smart meters by 2020.