Contact our Support Team:

Phone
0333 987 4600
help@ye.co.uk
Category Switching
10 Articles

Why has my switch been rejected?

There are several reasons why your switch may have been rejected, such as having a meter we don't currently support; pre-payment or business meters. If you have a debt balance with your currently supplier. If your meter details provided do not match industry data. 

In most instances it may be a miss match of data, so it's best to call us on 01134510700, with your MPAN, MPRN details so we can assist you further.

This will appear on your bill from your current supplier, and will look like the following: