Why has my switch been rejected?
There are several reasons why your switch may have been rejected:
- You have a meter we don't currently support (pre-payment or business meters)
- You have a debt balance with your current supplier
- Your meter details do not match industry data
If your previous supplier has rejected the switch, you'll need to get in touch with them to resolve the issue. Once resolved, we'll be able to resubmit the request to take over your supply.
If we haven't been able to match your meter details to the industry database, we will have emailed asking for you to confirm your MPAN (electricity) or MPRN (gas). Once we have received this information, we can look to take over your supply again.