Category Your Online Account
3 Articles

I can't submit my meter readings

If you're unable to upload your initial meter readings, it's likely to be because we're still waiting for all of your meter details to come through from the industry.

Gas details often take longer than electricity to come through, so don't worry if you try to enter your readings and you're unable to. 


Please keep trying to submit your readings on your online portal up to 5 days after your live date with us. If they are still not available after this date, then feel free to contact us.