Can I increase/decrease my monthly Direct Debit?
If you would like to change your monthly direct debit amount, please get in touch. We'll review your account and discuss your options with you.
We perform a direct debit review of your account after your first month with us, and then after 6 months, to make sure you are paying the correct amount for the energy you're using. We will always give you at least 10 days notice of any change to your direct debit, in line with our Direct Debit agreement.
When you signed up with us, we asked you to provide the previous 12 months energy usage for your household. From this, we calculated a personal projection for you. We divided this projection cost into 12 monthly payments that we collect from your direct debit account each month. Your first payment is taken on your switch date as we charge in advance.
Every month the payment we take from you applies to your Yorkshire Energy account as a credit. Every month we send you a bill based on meter reads.
If you submitted a reading within 5 days of your bill date, we will bill you to this read. If no reading was provided or this was given too late, we will bill to an estimate. Estimate readings are based on the past energy usage at the property. If you are billed to an estimate, when we receive your next meter reading your bill will be revised.
If you use less energy than your monthly payment, your account with us will be in credit. If you used more energy than the monthly payment, your account with us may go into debit.
Our aim is that your account balance with us at month 12 is as close to zero as possible. We don’t owe you anything and you don’t owe us. We review your account periodically to ensure that you don’t go into excessive credit or debit. If we predict this based on your meter readings, we will increase or decrease your monthly direct debit accordingly. We take into account your current balance, the season and your predicted usage based on your meter reads.
You may choose to increase or decrease your direct debit payments. Coming into the winter months, you may find that you are using more energy than you expected. In order to review this early, we require at least 2 meter readings a minimum of 2 weeks apart.