Contact our Support Team:

Phone
0113 451 0700
help@ye.co.uk
Category

Yorkshire Energy

Switching

Can I switch to you if I have a prepayment meter?

We’d love to have you as a customer, but unfortunately, we’re not able to switch customers with prepayment meters at the moment. We hope to be able to do this soon, and we are sorry for any inconvenience. If you really can’t wait to switch to us, then you could get in touch with your current supplier to enquire about getting a standard meter. As...
Category

Yorkshire Energy

Switching

Can I switch to you if I have a smart meter?

The short answer is yes - you can switch to us if you have a smart meter. However, depending on who your current supplier is, your smart meter may no longer function as it has done previously if you switch to us. All this means is that you will need to manually read it and send us your meter readings again until we provide you with a smart meter...
Category

Yorkshire Energy

Switching

Do I need to contact my old supplier?

No, don't worry about that! Once you initiate the switch, we take care of everything. We don't require their information as we can match up your meter through our systems. We’ll just need you to send us your meter readings a few days before the switch completes. We then pass this meter reading onto your old supplier and they will use this readin...
Category

Yorkshire Energy

Switching

How do I switch to Yorkshire Energy?

We're thrilled to hear that you're thinking of joining us. Switching is easy and takes a couple of minutes. We do most of the work for you! Just head over to our quoting page and follow the steps. We'll need some personal details, and a little bit of information about your house so we can estimate your usage and give you a quote. If you're happy...
Category

Yorkshire Energy

Switching

How long will it take to switch?

It usually takes 17-21 days to complete, but we will take care of everything and keep you updated as things progress. You will have a 14-day cooling off period, and the supply of your energy will be uninterrupted throughout. It can take a little longer than this if your previous supplier objects. We’ll let you know if this happens and do our bes...
Category

Yorkshire Energy

Switching

How will you communicate with me?

In the time between when you've signed up to switch and when your supply starts, we’ll send you everything you need to know via email to keep you updated. You should expect to receive: A welcome email An update on the switch A meter read request A reminder of when your Direct Debit is due to start Confirmation that the switch is complete and yo...
Category

Yorkshire Energy

Switching

I'd like to talk to someone about switching.

If you've never switched energy provider before, we appreciate that it might seem a little daunting. If you're not sure and want to chat through the process with us, we'd be happy to help. You can get in touch with us by phone, email, chat or on social media. Our opening hours are Monday to Friday 09:00 - 17:30. Call us on 01134510700 Email us ...
Category

Yorkshire Energy

Switching

If I switch to you, will I incur an exit fee from my current supplier?

Your contract with your current supplier will have an end date, which means you're bound to this contract and any resulting exit fees if you try to switch to Yorkshire Energy while in your current agreement. It's always best to check with your current supplier before switching, as they will be able to advise you on your current contract and it's...
Category

Yorkshire Energy

Switching

My property has solar panels. Can I get Feed in Tariff (FiT) payments from Yorkshire Energy?

Unfortunately, we are not licensed to provide the Feed in Tariff at the moment. However, it is possible to switch your supply to us and continue to receive your FiT payments from your previous supplier.
Category

Yorkshire Energy

Switching

What happens if my account with my old supplier is in credit or debit?

Any credit on your old supplier account will be refunded to your bank account when you switch. If you owe your old supplier money, you may need to clear this before you switch to us. Failure to clear debit with your previous supplier may lead to them objecting to the switch, and this can cause a delay in us taking over the supply to your property.
Category

Yorkshire Energy

Switching

What information do you need from me to sign up?

When you sign up we will ask you for some personal details, such as your name and supply address. This is so we can create you an account at the correct address. You will be asked some information about your household and meter details. We will also ask you for your annual consumption readings, this is so we can give you a more accurate personal...
Category

Yorkshire Energy

Switching

What information will you take from me at sign up?

When you sign up we will ask you for some personal details, such as your name and supply address. This is so we can create you an account at the correct address. You will be asked some information about your household and meter details. We will also ask you for your annual consumption readings, this is so we can give you a more accurate personal...
Category

Yorkshire Energy

Switching

When should I receive my welcome email?

Your welcome email will be sent to you soon after you sign up. If you haven't received any welcome email within 2 working days. Please contact us on help@ye.co.uk or 01134510700 and we can investigate this further for you. 
Category

Yorkshire Energy

Switching

When will I receive a final bill from my old supplier?

When you switch to us we will ask for an opening read so that we can send it to your old supplier so that they can issue you a final bill. When we get this opening read we then send it to industry middlemen called a Data Collector (DC) and a Data Aggregator (DA) – this is to ensure that your old supplier agrees with the opening reads.   The DC &...
Category

Yorkshire Energy

Switching

When will I receive my final bill from my old supplier?

Your final bill from your old supplier may arrive up to eight weeks after you provide us with your opening meter readings. Don’t forget, we take payment for your energy upfront. This is different to older suppliers, some of which charge you for your energy after you've used it. If this is the case, it may feel like you are paying for the same en...
Category

Yorkshire Energy

Switching

When will you need my meter readings?

We'll need meter readings from you a few days before the switch completes. Don’t worry about remembering to do this, we’ll remind you about it closer to the time. When you are on supply, we will send you a monthly reminder to give us a meter reading, five days before your direct debit is due.  Regular meter readings will ensure that we charge yo...
Category

Yorkshire Energy

Switching

When will you start my Direct Debits?

Your first Direct Debit will be taken on the day that we begin supplying your property. So, providing there are no delays, this will be roughly 21 days after you initiate the switch. After we have taken this payment, you will be able to change your regular payment due date.  We take payments in advance of your consumption, just like how you'd pa...
Category

Yorkshire Energy

Switching

Where are my terms and conditions?

You can find your terms, conditions and privacy policy on our web site at https://ye.co.uk/terms 
Category

Yorkshire Energy

Switching

Why has my switch been rejected?

There are several reasons why your switch may have been rejected, such as having a meter we don't currently support; pre-payment or business meters. If you have a debt balance with your currently supplier. If your meter details provided do not match industry data.  In most instances it may be a miss match of data, so it's best to call us on 0113...