Category

Yorkshire Energy

Switching

Can I choose my start date for my switch?

Simply put, no you are not able to choose your start date. Your supply start date will be 21 days after you have signed up to us and your registration has been validated. We check your address against the National Database for gas and electric to confirm your metering information. If we can verify this we will create an account and send a welcom...
Category

Yorkshire Energy

Switching

Can I switch to you if I have a prepayment meter?

If you have a prepayment meter, you cannot switch to us just yet. We hope to be able to do this shortly along with our smart meter roll out.    If you really can’t wait to switch to us, then you could get in touch with your current supplier to inquire about getting a standard meter. As soon as that's fitted, you would be able to switch to us.
Category

Yorkshire Energy

Switching

Can I switch to you if I have a smart meter?

Yes, you can switch to us if you have a smart meter.   However, your smart meter will no longer function as it has done previously if you switch to us. Until we go live with smart meters later on this year, you will need to manually send us your meter readings each month. We'll keep all of our customers updated on our smart meter progress. Your ...
Category

Yorkshire Energy

Switching

Do I need to contact my old supplier?

No, you do not need to contact your old supplier   Once you initiate the switch, we take care of everything. We don't require their information as we can match up your meter through our systems. We’ll just need you to send us your meter readings a few days before the switch completes. We then pass this meter reading onto your old supplier and th...
Category

Yorkshire Energy

Switching

How do I switch to Yorkshire Energy?

Switching to Yorkshire Energy is easy and only takes a couple of minutes. We do most of the work for you!   Just head over to our quote page and follow the steps. We'll need some personal details, your exact annual usage (if you know it) or some information about your household (if you don't) to generate you a quote. Once you've successfully com...
Category

Yorkshire Energy

Switching

How long will it take to switch?

A switch takes 21 days to complete.   We will take care of everything and keep you updated as things progress.   You will have a 14-day cooling off period once you sign up to us where you have the opportunity to cancel the switch. Please note, this starts when you sign up to switch to us, not when your supply goes live.   Your energy will be uni...
Category

Yorkshire Energy

Switching

I'd like to talk to someone about switching

If you've never switched energy provider before, we appreciate that it might seem a little daunting. If you're not sure of the process and want to chat through it with us, we'd be happy to help.   You can get in touch with us by phone, email or on social media. Our opening hours are Monday to Friday 09:00 - 17:00, excluding bank holidays.   Cal...
Category

Yorkshire Energy

Switching

If I switch to you, will I incur an exit fee from my current supplier?

Your contract with your current supplier will have an end date, which means you're bound to this contract and any resulting exit fees if you try to switch to Yorkshire Energy while in your current agreement. It's always best to check with your current supplier before switching, as they will be able to advise you on your current contract and it's...
Category

Yorkshire Energy

Switching

My property has solar panels. Can I get Feed in Tariff (FiT) payments from Yorkshire Energy?

Unfortunately, we are not licensed to provide the Feed in Tariff at the moment. However, it is possible to switch your supply to us and continue to receive your FiT payments from your previous supplier.
Category

Yorkshire Energy

Switching

What happens if my account with my old supplier is in credit or debit?

Any credit on your old supplier account will be refunded to your bank account when you switch. If you owe your old supplier money, you may need to clear this before you switch to us. Failure to clear debit with your previous supplier may lead to them objecting to the switch, and this can cause a delay in us taking over the supply to your property.
Category

Yorkshire Energy

Switching

What information do you need from me to sign up?

When you sign up we will ask you for some personal details, such as your name and supply address. This is so we can create you an account at the correct address. You will be asked some information about your household and meter details. We will also ask you for your annual consumption readings, this is so we can give you a more accurate personal...
Category

Yorkshire Energy

Switching

When should I receive my welcome email?

Your welcome email will be sent to you shortly after you sign up. If you haven't received a welcome email within 2 working days, please contact us on help@ye.co.uk or 0113 451 0700 and we can investigate this further for you. 
Category

Yorkshire Energy

Switching

When will I receive my final bill from my old supplier?

It can take up to 8 weeks for your previous supplier to produce your final bill. That's because the opening readings you provide us are sent for industry validation. Once validated, they are sent to your previous supplier to produce your final bill.   Don’t forget, we take payment for your energy upfront. This is different to older suppliers, so...
Category

Yorkshire Energy

Switching

When will you need my meter readings?

We'll need opening meter readings from you a few days before the switch completes. Don’t worry, we'll send you a reminder when we need these.   From then on, we'll send you monthly reminders when it's time to submit your meter readings. This will be 5 days before your billing date (the anniversary of your live). Regular meter readings submitted ...
Category

Yorkshire Energy

Switching

When will you start my Direct Debits?

Your first direct debit will be taken on the day that we begin supplying your property. So, providing there are no delays, this should be 21 days after you initiate the switch. We take payments in advance of your consumption, just like how you'd pay to fill up your car when you pay at the pumps.   After we have taken this first payment, you can ...
Category

Yorkshire Energy

Switching

Why has my switch been rejected?

There are several reasons why your switch may have been rejected: You have a meter we don't currently support (pre-payment or business meters) You have a debt balance with your current supplier Your meter details do not match industry data   If your previous supplier has rejected the switch, you'll need to get in touch with them to resolve the...
Category

Yorkshire Energy

Switching

Will you keep me updated during my switch?

In the time between when you've signed up to switch and when your supply starts, we’ll send you everything you need to know via email to keep you updated.   You should expect to receive: A welcome email An update on the switch A meter read request A reminder of when your Direct Debit is due to start Confirmation that the switch is complete and ...