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Category

Yorkshire Energy

Your Meter

Do I have to have a smart meter?

Right now, no. But in the future, almost everyone will have a smart meter – in the same way that everyone has a standard meter right now. Smart meters will become the norm; the government want every customer to have been offered a smart meter by 2020. It’s likely that some point in the next 5 years, you will be given a smart meter, no matter whi...
Category

Yorkshire Energy

Your Meter

How do I know which is the day rate and which is the night rate on my meter?

Some of our tariffs and products require your meter to display two or more readings. Examples of these are Economy 7 and Economy 10.  To check which reading is which, you can simply read your meter twice on the same day between 9am and 9pm, ensuring the readings are taken at least two hours apart, keeping a note of the times and date your reads ...
Category

Yorkshire Energy

Your Meter

How do I read my meter?

Sending us your meter readings needn't be a hassle. There are a few simple things to remember when checking your meters, and we're here to help. Dial meters Dial meters are notoriously tricky. It doesn't matter what your dials look like, but if your meter has dials, these are the steps to follow. When taking your meter reading from a dial meter,...
Category

Yorkshire Energy

Your Meter

I think my meter is broken. What should I do?

If your meter looks dangerous or is a risk, such as smoking or sparking, then you should contact 105. You will be put through to your local electricity network operator who will be able to help you. Please note that should you call Yorkshire Energy with this matter, we will need to direct you. If your meter poses a risk to your life, such as a f...
Category

Yorkshire Energy

Your Meter

What happens if I don’t submit a meter reading?

If we don’t receive a meter reading from you, we use industry-standard methods to estimate how much energy you've used. This means that you will pay for an estimation of the energy you used, rather than the actual amount as gauged by your meter. By providing us with meter readings, we know the amount of energy you've used and can be more accurat...
Category

Yorkshire Energy

Your Meter

What is a smart meter?

There are usually 2 parts to a smart meter: The meter itself and the In-Home Display (IHD). Here’s some info on both parts: The meter itself. This sits in the same place as your old meter and serves the same purpose, with one subtle difference....  it sends meter readings directly to us, meaning that you don’t have to read your meter. Having a ...
Category

Yorkshire Energy

Your Meter

What is an MPAN?

Electric - Meter Point Administration Number  This number is how the Industry identify your meter. When switching suppliers its important that we have your correct MPAN. This is to ensure we supply the correct meter and can bill you for the energy you have used.  This can be found on your statement or bill and will look like this. 
Category

Yorkshire Energy

Your Meter

What is an MPRN?

Gas - Meter Point Registration Number  This number is how the Industry identify your meter. When switching suppliers its important that we have your correct MPRN. This is to ensure we supply the correct meter and can bill you for the energy you have used.    This can be found on your statement or bill and will look like this. 
Category

Yorkshire Energy

Your Meter

When can I get my smart meter?

We’re not doing smart meters right now for a few reasons. As the technology is so new, we don’t want to implement it until we know that it is going to benefit our customers and our company. You’ve probably seen reports in the news about how the first wave of smart meters has caused problems for customers and the industry in general. We want to m...
Category

Yorkshire Energy

Your Meter

Where can I find my meter details?

Gas (MPRN), Electric (MPAN)  This can be found on your statement or bill and will look like this.  If you can't retrieve this information, for example you have just moved into the property and don't know who the energy supplier is, we can usually locate your MPAN/MPRN if you can provide the meter serial number.  This will be located on the fron...
Category

Yorkshire Energy

Your Meter

Why am I being asked for my meter details?

We may contact you and ask you to provide your meter details for Gas (MPRN), Electric (MPAN) or both. When registering your address details for the switch, Industry records may hold slightly  different information. For example we recognise an address as, 1a House Street. The industry have, A 1 House Street. The registration may also locate sever...