Category

Yorkshire Energy

Billing & Payments

Can I increase/decrease my monthly Direct Debit?

If you would like to change your monthly direct debit amount, please get in touch. We'll review your account and discuss your options with you.   We perform a direct debit review of your account after your first month with us, and then after 6 months, to make sure you are paying the correct amount for the energy you're using. We will always give...
Category

Yorkshire Energy

Billing & Payments

Can I make a one-off payment?

If your account is building up a deficit, you may want to make a one-off payment to help reduce or clear the outstanding balance. Please note, making a one-off payment will not change your monthly direct debit payment. To make a one-off payment, simply log in to the online portal and head to ‘Bills and Payments’. From here, you can enter the am...
Category

Yorkshire Energy

Billing & Payments

Can my monthly payment amount change?

Yes your monthly payment amount can change. We want to make sure that your account is perfectly balanced by the time your contract ends. We don’t want you to be unexpectedly owing us any money, and we don't want to be holding your money if we don't need to.   When we initially set your direct debit amount, it was based on the information you pro...
Category

Yorkshire Energy

Billing & Payments

Can you send me a paper statement?

Unfortunately, we don't send paper statements.   We try to reduce our use of resources and be green wherever possible. If we send out 4-page paper statements to all our customers, that’s a lot of trees that need to be cut down!   If you are a customer on the Priority Service Register and need paper statements, please email or call us to discuss ...
Category

Yorkshire Energy

Billing & Payments

How can I withdraw credit from my account?

If you have built up a credit on your account and would like to withdraw it, get in touch and we'll be happy to talk you through your options.  Generally, it's a good thing if you've built up a bit of credit on your account during times of low usage, as it can help to cushion the higher usage in winter months.
Category

Yorkshire Energy

Billing & Payments

How do my payments work?

When you signed up with us, we asked you to provide the previous 12 months energy usage for your household. From this we calculated a personal projection for you. We divided this projection cost into 12 monthly payments that we collect from your direct debit account each month. Your first payment is taken on your switch date as we charge in adva...
Category

Yorkshire Energy

Billing & Payments

How will my payments and statements work?

You pay into your online account via a fixed monthly Direct Debit.   At the end of each billing cycle, we work out how much energy you have used using your meter reading  (or an estimate reading if you haven't provided one). We charge you for the energy you have used, taking the money from your online account.   We will then send you a statement...
Category

Yorkshire Energy

Billing & Payments

I'm concerned I won't be able to pay my bill

We understand that our customers may face financial difficulties and would like to offer support and assistance during difficult times to try and find solutions. If you’re worried about paying your bills, please get in touch with us via help@ye.co.uk or by calling 0113 451 0700 – we’re here to help!   Things we can do to help: You may b...
Category

Yorkshire Energy

Billing & Payments

I’ve received a statement but there is something I don’t understand

If you're having difficulty understanding something you've seen on your statement, give us a call and we'll talk you through it. We've tried to make our statements as intuitive and simple as possible, but we're required by law to show you certain facts and figures on your statement which can sometimes be confusing.
Category

Yorkshire Energy

Billing & Payments

What is the difference between Unit Rate and Standing Charge?

Your monthly bill is made up of two parts; the Unit Rate (which is the amount paid for each unit of energy used), and the Standing Charge (which is a fixed daily charge).   Standing Charge It's easiest to think of the Standing Charge as a base rate; this is the amount you get charged, even if you don’t use any energy. So, if your Standing charge...
Category

Yorkshire Energy

Billing & Payments

Why do I pay the same each month if my usage changes?

Your monthly payment amount is created by estimating your usage over the course of the year and then dividing this by 12. The estimate is based on the information you provided us during sign up and will be updated as you provide meter readings to us.   We think that paying for your energy should be as simple as paying for your gym membership or ...
Category

Yorkshire Energy

Billing & Payments

Why should I set up a Direct Debit?

Setting up a monthly Direct Debit is the easiest way to make regular payments for the energy you're using.   A Direct Debit is an instruction from your bank or building society and authorises our payment provider, GoCardless, to collect a payment from your account.   Payments will automatically be taken on the date you've chosen and for the amou...