Contact our Support Team:

Phone
0113 451 0700
help@ye.co.uk
Category

Yorkshire Energy

Statements & Payments

Can my monthly payment amount change?

Generally, we want to make sure that your account is perfectly balanced by the time your contract ends. We don’t want you to be unexpectedly owing us any money, and we don't want to be holding your money if we don't need it. When we initially set your Direct Debit amount, it's based on the information you provided when you signed up. As a result...
Category

Yorkshire Energy

Statements & Payments

Can you send me a paper statement?

We're not sending paper statements for several reasons. Firstly, we try to reduce our use of resources wherever possible. If we send out 4-page paper statements to all our customers, that’s a lot of trees that need to be cut down! Secondly, we are on a mission to offer customers a great deal. To do this, we need to keep our costs low. Paper stat...
Category

Yorkshire Energy

Statements & Payments

How can I withdraw credit from my account?

Generally, it's a good thing if you've built up a bit of credit in your account during times of low usage, as it can help to cushion the higher usage in winter months. However, if you do want to withdraw any credit in your account, give us a call and we'll be happy to help.
Category

Yorkshire Energy

Statements & Payments

How will my payments and statements work?

You pay into your online account via monthly Direct Debit. At the end of each billing cycle, we work out how much energy you have used (either using an estimate, or a meter read if you have provided it). We charge you for the energy you have used, taking the money from your online account. We will then send you a statement via email, letting you...
Category

Yorkshire Energy

Statements & Payments

I'm concerned I won't be able to pay my bill

If you’re having difficulty making your energy payments, please contact us as soon as possible on 01134510700 so we can discuss how we might be able to help you. We will review your individual circumstances including your ability to pay.  Once you’ve told us you’re having difficulties making payments we can advise how to use your energy mo...
Category

Yorkshire Energy

Statements & Payments

I’ve received a statement but there is something I don’t understand

We've tried to make our statements as intuitive and simple as possible, but we're required by law to show you certain facts and figures on your statement. If you're having difficulty understanding something you've seen on your statement, give us a call and we'll talk you through it.
Category

Yorkshire Energy

Statements & Payments

Standing charge

Your monthly bill is made up of two parts; the Unit Rate (which is the amount paid for each unit of energy used), and the Standing Charge (which is a fixed daily charge).   It's easiest to think of the Standing Charge as a base rate; so this is the amount you get charged, even if you don’t use any energy. So, if your Standing charge is 20p per d...
Category

Yorkshire Energy

Statements & Payments

Why do I pay the same each month if my usage changes?

We think that paying for your energy should be as simple as paying for your gym membership or favourite streaming service – especially because energy is often one of the biggest expenses faced by households. That’s why we take your payments via a fixed direct debit; because the same amount coming out of your bank account every month makes it eas...