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Yorkshire Energy

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Access to your home

We will occasionally need to access your home to inspect or carry out necessary work on your meters or relevant metering equipment. This will be either a Yorkshire Energy employee, an employee from one of our third-party agents or in an emergency, an employee of your local electricity or gas network operator. Someone over the age of 18 is requir...
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Yorkshire Energy

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Gas Safety

  Using gas can sometimes be dangerous, so we’ve put some useful information together about the safe use of gas appliances.   Dangers of gas - carbon monoxide Carbon monoxide is a poisonous gas that you cannot see, smell or taste. It usually comes from gas appliances in your home that have not been properly installed, maintained or ventilated. C...
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Yorkshire Energy

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Guaranteed Standards of Performance

We set an exceptionally high bar for ourselves and our partners to make sure our customers get the best energy experience possible. Our Guaranteed Standards of Performance set out the criteria we promise to fulfil throughout your time with us, and you can read them below. Appointments Sometimes, one of our engineers might need to visit your prop...
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Yorkshire Energy

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I'd like to nominate someone to act on my behalf

No problem – give us a call on 01134510700 and we will walk you through the process.
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Yorkshire Energy

Other

What should I do if a YE customer has passed away?

We're sorry to hear that you're dealing with this in a difficult time. When you're able to, call Yorkshire Energy on 01134510700, and one of our team will assist you.
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Yorkshire Energy

Other

Your Consumer Rights

We want you to know your rights in the energy market, please take a moment to have a look at the consumer checklist from Citizens Advice.