Category

Yorkshire Energy

Meter Reads

What happens if I can't submit meter readings?

If you are unable to submit your next meter reading, or are away, don’t worry, we will simply bill you to estimate for that month, and then when you return to the property, please provide us with a new meter reading so we can revise your bill. We advise that you submit meter readings at least once every 3 months so that we only bill you for the ...
Category

Yorkshire Energy

Meter Reads

I am unable to upload my meter readings

If you're unable to upload your initial meter readings, it's likely to be because we're still waiting for all of your meter details to come through from the industry.   Gas details often take longer than electricity to come through, so don't worry if you try to enter your readings and you're unable to.    Please keep trying to submit your r...
Category

Yorkshire Energy

Meter Reads

Dispute a meter reading

  If you would like to dispute the estimated meter reading used on your account, we will need a photo of your meter.   To raise a dispute, we need to have at least 2 readings a week apart. (Your opening meter read and this one). We will also use the photo to check your gas meter is correctly identified as metric or imperial (m3 or ft3), if ther...
Category

Yorkshire Energy

Meter Reads

Opening Meter Reads

Opening meter reads are probably the most important ones you can give us, they let us open your account with all the right details, so you pay the right amount from day one.   We need these between 5 days before and 2 days after your supply start date, but don’t worry we will send you an email reminder when its time. If you don’t provide us wit...
Category

Yorkshire Energy

Meter Reads

When should I submit a meter reading?

Ideally, you should submit meter readings every month, 5 days before your bill is due to ensure we can bill you accurately for your Energy usage.   Your bill will be due on the anniversary of your live date with us. For example if you went live on the 25th of the month, your bill will be produced on or around this date and we will require your m...
Category

Yorkshire Energy

Meter Reads

How often should I submit meter readings?

Ideally, you should submit meter readings every month, five days before your direct debit is due to ensure we can bill you accurately for your energy usage.   We'll send you a monthly bill, and along with that, we'll send you monthly statements. By submitting monthly readings, you will be billed only for the energy you use each month.