Category

Yorkshire Energy

Meter Reads

What happens if I can't submit my meter readings one month?

If you are unable to submit your next meter reading don’t worry, we will simply bill you to an estimate for that month. When you're next able to submit a reading, we can produce you a revised bill.   Providing monthly meter reads means that you will only be charged for the energy you have used. We advise submitting a reading at least once every ...
Category

Yorkshire Energy

Meter Reads

I am unable to submit my opening meter readings

If you're unable to submit your opening meter readings on the online portal, it's likely that we're still waiting for all of your meter details to come through from the industry.   Gas details often take longer than electricity to come through, so don't worry if you go to enter your readings and you're unable to.    Please keep trying to sub...
Category

Yorkshire Energy

Meter Reads

Dispute a meter reading

If you would like to dispute the estimated reading used to open your account, we will need a photo of your meter.   To raise a dispute, we need to have at least 2 readings a week apart. We will also use the photo to check your gas meter is correctly identified as metric or imperial (m3 or ft3) and whether there should be a decimal point in your...
Category

Yorkshire Energy

Meter Reads

Opening Meter Reads

Opening meter reads are probably the most important ones you can give us, they let us open your account with all the right details, so you pay the right amount from day one.   We need these between 5 days before and 2 days after your supply start date, but don’t worry we will send you an email reminder when its time. If you don’t provide us wit...
Category

Yorkshire Energy

Meter Reads

How often should I submit meter readings?

Ideally, you should submit meter readings every month, 5 days before your bill is due, to ensure we can bill you accurately for your energy usage. Don't worry, we send you a reminder each month when it's time to submit your readings. We'll use your meter readings to produce you a monthly bill. If we don't receive a reading from you in time, we'l...