Category

Yorkshire Energy

Yorkshire Energy has ceased trading

The readings on my final bill are incorrect?

Please be advised, all closing readings were agreed with Scottish Power in December.   YE Staff are not in a position to amend the final readings and will only be available to answer queries for a limited time, since the company has officially ceased trading and has only retained a small number of YE employees to assist in the collection of outs...
Category

Yorkshire Energy

Yorkshire Energy has ceased trading

I have received a final bill and it has a debit balance

Please be advised, Yorkshire Energy are still responsible for billing up to and including 5th December 2020.    Scottish Power have not inherited any debt owed to Yorkshire Energy for energy used up to this date. They are only paying out the credit balances. Therefore, if you have received a bill with a debit balance this is still payable to Yor...
Category

Yorkshire Energy

Yorkshire Energy has ceased trading

I have received a final bill and it shows a credit balance

Please be assured, credit balances are being reimbursed by Scottish Power.    If you have received the final bill then Scottish Power will have also been informed of the credit balance. We expect this will be added to your Scottish Power account or refunded by cheque (if you don't have a Scottish Power account) within 4 weeks of the final bill d...
Category

Yorkshire Energy

Yorkshire Energy has ceased trading

How do I pay you what I owe?

Please log on to your online portal at http://my.ye.co.uk/login and make a one off payment by Credit/Debit card by clicking on the "Top Up Balance" button. If you are unable to pay your bill in full please email help@ye.co.uk us to discuss setting up a Payment Arrangement.
Category

Yorkshire Energy

Yorkshire Energy has ceased trading

When will my credit balance be refunded?

Please be assured, all credit balances are guaranteed by OFGEM's Supplier of Last Resort process and Scottish Power will honour all credits. If you were in credit with Yorkshire Energy and you have received your Final Bill then please contact Scottish Power on 0800 559 3309 and they will arrange for your Credit Balance to be added to your Scotti...
Category

Yorkshire Energy

Yorkshire Energy has ceased trading

When will I get a final bill?

Please be assured, we are working as fast as possible to produce Final Bills for all former Yorkshire Energy customers. We thank you for your patience whilst we complete this process. Unfortunately, we cannot provide you with an exact date for when your individual bill will be produced. If you have any further questions, please email help@ye.co.uk.
Category

Yorkshire Energy

Yorkshire Energy has ceased trading

What will happen to my supply?

Ofgem will announce and appoint the new supplier on 05/12, from there your account with Yorkshire Energy will transfer over to them and you will be put on the tariff with rates that are closest to the ones you are on now. Your credit balance will remain protected. You do not need to do anything but we would advise taking a meter reading on 05/12...
Category

Yorkshire Energy

Yorkshire Energy has ceased trading

Who is going to be my new supplier?

OFGEM have appointed Scottish Power to take on supplying former customers of Yorkshire Energy. Scottish Power gained responsibility for your supply on 6th December 2020. If you have any questions about your tariff or payments please contact them directly on 0800 559 3309.
Category

Yorkshire Energy

Yorkshire Energy has ceased trading

Can I switch away?

We would strongly advise against initiating a switch at this moment in time. This is to ensure the transition is smooth and there are no complications that will affect you or your account.
Category

Yorkshire Energy

Yorkshire Energy has ceased trading

What happens to my account credit?

Please be assured all credit balances will remain secure and will be transferred to the new supplier. Unfortunately, as we are currently in the transition process, we are unable to return credit balances at this time.
Category

Yorkshire Energy

Yorkshire Energy has ceased trading

When will I be billed and what happens to my payments?

Information regarding this and the transfer process will be confirmed in due course.
Category

Yorkshire Energy

Yorkshire Energy has ceased trading

I am in the process of transferring to you, what will happen?

All transfers to Yorkshire Energy have been stopped. If you were in the process of coming to Yorkshire Energy this will have been stopped and you will be free to choose an alternative supplier.
Category

Yorkshire Energy

Yorkshire Energy has ceased trading

I'm moving house soon, how would I process this?

Once the transition to the new supplier is complete, you will be able to action this with them. Please take a meter read on the day you hand back the keys to the property.
Category

Yorkshire Energy

Yorkshire Energy has ceased trading

I have an ongoing dispute, what will happen?

As part of the transition process to the new supplier, all aspects of your account including meter reads and dataflows should transfer alongside.
Category

Yorkshire Energy

Yorkshire Energy has ceased trading

I've moved house, can you process this and generate my final bill?

Once the transition to the new supplier is complete, you will be able to action this with them. Ideally, you will have taken a meter reading on the day you handed back the keys to the property.
Category

Yorkshire Energy

Yorkshire Energy has ceased trading

I have a complaint open, what will happen?

As part of the transition process to the new supplier, all aspects of your account including meter reads, complaints and dataflows should transfer alongside.
Category

Yorkshire Energy

Yorkshire Energy has ceased trading

What will happen to my meter appointment?

Unfortunately, all meter appointments that are non-emergencies will not be going ahead and will have to be re-arranged with the new supplier.